Refund and Cancellation Policy

Every new account starts with a 14-day free trial with every feature. Use it to decide whether Trademark Desk suits your practice before you subscribe.

Because of the free trial, we do not offer refunds on subscription payments, including part-used months or years.

• You can cancel at any time from the billing page in your dashboard.
• Cancelling stops your next renewal. You are not charged again.
• Your current paid period runs to its end, and you keep full access until then.

• An upgrade applies immediately.
• A downgrade applies at your next renewal.

The Done-for-you setup is a one-time fee for work we do for you: setting up your website, importing past filings and connecting your domain. The fee is non-refundable once setup work has started.

• You have 14 days of grace, with reminders by banner and email.
• After that, your dashboard becomes read-only.
• Your public website and client portal keep working for 30 more days, and then show a "temporarily unavailable" message.
• Once the payment is made, normal access returns.

• After your paid period ends, we keep your data for 30 days.
• During these 30 days you can export it.
• After that, the data is deleted, and the deletion is logged.

If you were charged twice, or charged after a cancellation took effect, tell us at [PENDING: support email] with your invoice number. We will check it, and correct or return any amount charged in error. Where this applies, the amount is returned to the original payment method.

Your clients pay you directly through your own Razorpay account. Refunds to your clients are your decision and are made from your own Razorpay dashboard. Legalio does not hold or refund client money.

Write to [PENDING: support email]. See also the Terms of Use and the contact page.